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Tags: business small

URL: http://boss.blogs.nytimes.com/2009/08/04/why-customer-service-is-so-bad/

Tags: management marketing customerservice service recession economy

URL: http://boss.blogs.nytimes.com/2009/08/11/how-to-save-customer-service/

Tags: management customerservice service

URL: http://boss.blogs.nytimes.com/2009/08/31/its-not-the-banks-fault-not-all-of-it-anyway/

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