Virtual reference services are the remote elivery of reference source materials that are provided to users who are not inside the library. They are used by people seeking to utilize resources who are unable (or unwilling) to visit a library. Providing remote based services for patrons has been a steady practice of libraries over the years. For example, a number of reference questions have been answered via phone, fax email and voice conferencing. However, with the widespread use and adaptation of Web culture, it has been the library institutions’ goal to incorporate and utilize remote based programs for the user’s advantage.